Pop Box Central LLC does not currently ship internationally.
We have updated our shipping policy to improve your experience. Orders will now be shipped within a maximum of 14 days. While we strive to ship your order as quickly as possible, please note that this is the maximum allowed time for shipping. Our goal is to efficiently process and ship all orders accurately and to your satisfaction. If there are any unexpected delays or issues, we will promptly communicate with you and provide alternative solutions if needed. Your business is important to us, and we are committed to ensuring a positive shopping experience. If you have any questions or concerns about our shipping policy or your order, please contact our customer support team. All items will be shipped with care! Standard 4” Funko Pop are guaranteed to be shipped in a soft Pop protector. Items are shipped in mint condition unless stated specifically. If multiple mystery boxes are purchased, they will be shipped together.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We firmly believe in building a community build on the mutual admiration of Funko and pop culture and always want to see our customers happy.
If your package arrives damaged, the mint condition guarantee is valid for 10 days after the package has been delivered, as noted in the shipping tracking information. All damages must be recorded, including pictures of all damages and sent via email to wecare@popboxcentral.com. Someone from our customer service team will get back to you within 48 hours.
Minor packaging defects that do not impact the quality of the content are not considered a major defect and will not be applicable for a refund.
We’re not responsible for any damages incurred by mail carriers, mail forwarding services, or any third party shipping service that is not the carrier in which the package was originally shipped. If your package has been lost in transit, please contact Customer Service within 72 hours at wecare@popboxcentral.com.
Outside of damages, we have a 10-day return policy once you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase. Return exclusions apply to all mystery boxes.
To start a return, send us an email at wecare@popboxcentral.com with your order number, contact information and reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at wecare@popboxcentral.com.
